FAQ about ordering

To order please email schutzmann@hotmail.com and remember to write which artwork you would like to buy.

You can pay with the following methods:

Bank transfer.

In cases where validation and approval of your transfer has been withdrawn or is lacking, Schutzmann Design retains the right to cancel your order.

By sending an order to Schutzmann Design you guarantee that the information concerning payment of your order is valid and correct.

When the payment is received the order will be shipped.

We have worldwide shipping.

To get your goods delivered you must pay the shipping costs. The cost depends on the weight and size of the package and which country you wish to purchase from. This will be calculated when you have placed your order.

Taxes, duty charges and custom fees

If you are sending goods:

1. From one EU country to another EU country there is usually no tax or customs charges, since all EU countries are exempt from these charges because of freedom of movement of goods within the EU.

2. To a country outside the EU, goods can be detained in customs and custom fees incurred. Livingly is not responsible for the taxes, duty charges and custom fees.

3. When a registered company orders from an EU country, no VAT is charged if the company indicates its VAT number.

4. Shipping costs in Danish Kroner (DKK), i.e. Shop delivery/MyPack Collect. Examples:

Denmark: 39,50 DKK

Sweden: 92,50 DKK

Italy: 155,00 DKK

Portugal and Spain, home delivery: 181,25 DKK

USA, Home delivery: 221,00 DKK up to 1 kg. 558,00 DKK up to 5 kg.

Australia, Home delivery: 220 up to 1 kg, 545,00 DKK up to 5 kg.

Prices are valid fromJanuary 2022. All prices are in DKK (Danish kroner)

You will receive a tracking number via email when your order is sent from Schutzmann Design . With this number, you can follow your order from the sender until it arrives at its destination. A delivery can usually be tracked 12 hours after the tracking number has been received.

IF YOU WANT TO CANCEL YOUR PURCHASE (Right of cancellation)

You have the right to cancel your order within 14 days when you shop at Schutzman Design. The terms and conditions of your right to cancel depend on when during the 14 days you make use of your right to cancel. See the different terms and conditions below.

Terms and Conditions for utilization of the right of cancellation during the first 14 days after delivery:

You must, within 14 days after receiving your purchase, notify us that you wish to cancel your order. It is up to you to document your wish to cancel in time. We, therefore, recommend that you send your request to schutzmann@hotmail.com In your message of cancellation, you must clearly indicate that you wish to make use of your right of cancellation. You can find the standard “right of cancellation form” at the bottom of this document.

You cannot cancel an order just by refusing to accept delivery without at the same time clearly notifying us that you wish to cancel your order.

You must notify that you are making use of your right of cancellation. You must also send your purchase back to us as quickly as possible and at the latest 14 days after you have notified us that you wish to cancel your order. You are responsible for paying the cost of returning the goods. You are also responsible for making sure that the items are properly packed. The invoice must be included with the returned goods.

Your right of cancelation expires 14 days after the day upon which:

a) You received your purchase

b) You received and are in physical possession of the last item when one order included several items which are delivered separately

c) You received and are in physical possession of the last part of an order which contains an item made up of several parts

Items excluded the “Right of cancellation”:

Items produced after the buyers specifications and clearly personalized items.

The condition of the goods when you return them:

You are responsible for any decrease in the value of the goods due to handling or using the item which was not strictly necessary to ascertain the functionality and qualities of said item. In other words, you can try out or test an item in the same way you would try out or test an item in a real, physical store.

If an item has been tested or used in ways that exceed those described above, the item can be considered to be “used” which means that when you cancel the order you will receive less than the original purchase price or no refund at all – depending on the commercial value of the item.

In order to have the entire original purchase price refunded, you may only try or use an item as you would do in a regular shop – again, you can try out the item, but not really use it.